AM
Alson M
1 reviews | Active since Jun 2015
22 Jun 2015, 20:34
Incorrectly defaulted with ITC
Good day<br> <br> I went to Edgars(Fourways) earlier today and for some odd reasons, my ID number is still linked to Mr Dlamini (Swaziland) and Mr Gamedze (Somewhere in SA)'s ID's for both Edgars and Jet stores accounts. I reported this issue and the confirmation from Edcon was provided as resolved in 2014. T<br> o my surprise, my name is still linked to these strange people without any reasonable explaination .<br> <br> This admin flaw affects my ITC credit rating and I do not have an account with either Edgards not Jet stores. <br> <br> I kindly request assistance from your in trying to clear my name from Edcon and avoid any future wrong ITC defaults.<br> <br> The account numbers in question are below:<br> <br> ***<br> ***<br> ***<br> <br> AN Mabasa<br> ***<br> [Email Removed]
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Edcon's replyOfficial
23 Jun 2015, 16:21Hello nkateko01m@,
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you. We could not finish our telephonic discussion due to bad line however we would like to advise you that the matter has been escalated to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you. We could not finish our telephonic discussion due to bad line however we would like to advise you that the matter has been escalated to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply23 Jun 2015, 16:21
Official
Hello nkateko01m@,
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you. We could not finish our telephonic discussion due to bad line however we would like to advise you that the matter has been escalated to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you. We could not finish our telephonic discussion due to bad line however we would like to advise you that the matter has been escalated to Accounts department for further assistance and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,