incorrectly billed and told hey can't assist

Please assist in February 2013 I raised a query with Edgars and asked for funeral covers and club to be cancelled on my account to only find out in 2014 November that non of the club was cancelled but only the funeral covers where. I have been told I was supposed to complain about this but how do you complain if things are happening without your knowledge of hem happening? I advised them if I knew that they continued billing me on club I would taken action. After all an sms just states your balance and total due. <br> <br> I have been trying to resolve this but I am not getting the answers. Even when they asked me for proof of the request I told them it was telephonic and they still can't produce the call but they telling me I should provide prove. <br> <br> Creditor's keep billing consumers incorrectly and getting away with it. <br> <br> Please help me out.