DS
Danielle S
1 reviews | Active since Mar 2014
08 Sept 2015, 13:10
Incorrect billing: Boardmans Online
I contacted Edcon Johannesburg on 19/08/2015 regarding goods that I purchased online at Boardmans. I received only one item worth R133 but was billed for all the other goods that were sold out too, worth R513.88 altogether. I requested that they rectify the total and send me a correct account statement.<br> <br> On the same day, Legodile Komane rep**** that my query was forwarded to customer relations. Nothing happened after that. I followed up again on 28/08/2015 and made telephone calls without any success. Please help to rectify my account.
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Edcon's replyOfficial
10 Sept 2015, 13:42Hello danni1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,
Edcon's reply10 Sept 2015, 13:42
Official
Hello danni1,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and delay in resolving your query.
Kindly be advised that your query has been forwarded to the online department to assist with.
Feedback will then be provided to you.
The reference is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Best regards,