Incorrect Billing

Dear Mr H. Peter,<br> <br> I have been billed by Edcon for the past 4 months for a VIP Membership as well as a joining fee. I did not consent to or sign off (approve) on adding this charge to my monthly statement. I first enquired about what the charge was for on the 29 August 2015, then proceeded to instruct that this membership be s****ped from my account and all funds charged to be reversed. I have been enquiring via email as well as in store about the progress of my query and have not had any feedback. Even after being reassured by a call centre agent as well as an in store sales assistant that my query would be resolved by Monday 23 October.<br> <br> I believe this is the equivalent of theft as Edgars is known do continuously do to its customers as well as disgusting customer service. I would appreciate your assistance in getting the charged amounts reversed from my account so I can settle the outstanding balance and close my account. I also demand that i get a written apology for the inconvenience and time wasted.<br> <br>