CR
Charlene R
1 reviews | Active since May 2010
11 Feb 2015, 15:45
Incorrect Bank Code loaded
I have been a client of Edgars for in excess of 20 years. I have had the same banking details since 1999 and have been paying by Debit order. I get a rude call and email stating that the Debit order was returned due to insufficient funds. I ask for proof and I get the email stating the wrong branch code - when I ask how on earth that is possible - the reply is - \I don't upload the debit orders"Also the incorrect email details are displayed on the writers email signature - when I point that out she says \""she is not IT\"".<br> <br> I am extremely dissapointed in the attitude and have requested an apology and a letter to state that it is not my fault that they have got the wrong branch code"
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Edcon's replyOfficial
12 Feb 2015, 15:53Hello Volvo,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion we are happy to hear that your concerns have been resolved by our collection department team leader. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion we are happy to hear that your concerns have been resolved by our collection department team leader. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
Edcon's reply12 Feb 2015, 15:53
Official
Hello Volvo,
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion we are happy to hear that your concerns have been resolved by our collection department team leader. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. As per our telephonically discussion we are happy to hear that your concerns have been resolved by our collection department team leader. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,