1 reviews | Active since May 2016

17 Aug 2016, 12:36

***********s service!!!!!!

<p>I changed my address with you but still I have received my monthes statements in my old address after the one said they can change my address and new address will show for the last statement it was sent over 48 hours and with the old one. I need a COMPETENT person to call me in Afrikaans and assist. I demand you change my last six monthes statements to the new address</p> <p> </p> <p>. Now I discover Thando Cshabalalea from JHB cutomer care has not done it. I called again to find out by Thaba that I cannot receive this month's statement will not be sent with the new address. This is pathetic </p>

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Replies (3)
's update17 Aug 2016, 12:39
Reviewer Update

I phoned again today to hear that!....

Edcon
Edcon's reply18 Aug 2016, 10:22
Official

Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance.

Please find the below reference number for your email ********** 212/GO

Tel: ********** or ***Edgars.

Tel: ***Jet ********** 770088

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

's update18 Aug 2016, 11:25
Reviewer Update

Must i now wait 48 for a response??? Thats what it says. I sent throught all my details.....