*********** staff that cant answer client questions - NOT MY JOB

To Edcon Management, kindly note that your credit controllers & collection agents does not know what they are doing. Since Retailibility took over my installment doubled and know one can give me an answer why this is happening. I have been paying my normal Edcon installment as i did not make any other purchases till recent but still the installment is double and i get harassed every day with credit controllers/collection agents not reading the notes the previous person left as for example yesterday Karisma phoned and today Anesthia with the some questions but not checking notes from the previous person and they cant even answer my questions. As a credit controller myself i will never phone a customer i dont have all the answers im always prepared but Edcon's agents are to unprepared it is scary. Karisma told me when i asked her questions and she could not answer that is not her job, i will never speak to a client that way i would get fired. At this stage im so irritated with Edcon that i feel like not making any more payments, because in the interim Edcon is putting collection fees on to my account but cant answer me for the installment that has double since the new owner took over. I was never in arrears when it was still the original Edcon and that is why i cant understand why my installment doubled and nobody can give me answers.