*********** service provision

I have a problem with my account and I've been calling and given more numbers to call one of the ladies even gave me a number that doesn't exist and when I called her back she hung up and then stopped answering all together and when she finally answered she told me to wait then she was talking to a colleague and laughing while I was waiting and then she hung up after that I called again and she gave me an attitude and another number to call. I have called these people about 10 times and I'm still not helped and not any closer to having my issue resolved.