1 reviews | Active since Mar 2015
*********** SERVICE
<p>I got an sms last week of notification that I can qualify for a credit inrease on my Jet account only if I send the required documents to them.</p> <p> </p> <p>I did that for the last 3 days and called them but they said they have not received them. I feel that is poor conduct to their customers because I have been sending it daily about 3 times to the e-mail addresses they provided but still to no avail.</p> <p> </p> <p>I am not happy at all with their call centre, not helpful at all,</p>
We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly find the direct accounts team details below as the Credit increase request has to be escalated to their management and include your account number for further assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. The Accounts team management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly find the direct accounts team details below as the Credit increase request has to be escalated to their management and include your account number for further assistance. A reference number for the formal complaint logged on your behalf is as follows ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.