*********** handling of missing payment within Edcon system

I have been adversely listed on my Credit Report by Edgars for missing payment dated 15 April 2021 which could not be traced within their accounting system. Since then I received multiple daily calls from *********** telesales scripted to respond in a one dimensional way demanding payment. I have made 20 calls, written 15 letters including Customer Service without a response and eventually just blocked telesales incoming calls in utter frustration. I have been handed over to two separate attornies respectively granting me assurance that the matter has been escalated to Edcon, without avail. In the process I had to apply to four credit bureaus to obtain a referral to the credit ombudsman which I forwarded on. Edcon responded on the same day within an hour of receiving the notification and promised to resolve it on 13 June 2022.

Now I understand why Edgars went bust and will continue to fail! The reason is your *********** accounting system. After this I will close my account after 35 years loyalty to the brand.