RT
Reg T

1 reviews | Active since Oct 2018

08 Oct 2018, 11:17

*********** **********

My wife has an Edon account which she had for years but has not used it in the last years. Suddenly she gets SMS, telephones and e-mail message of payment demands for airtime which she has never subscribed to nor received. She has also received threats of being black listed. She has responded by numerous telephone calls to the accounts department as well as numerous e-mails to which Edon don't have the courtesy to acknowledge in spite asking them to do so. Have also requested Edcon to close my account but all fails.

0
Replies (1)
Edcon
Edcon's reply09 Oct 2018, 08:15
Official

Thank you for making contact with us, Kindly note that we have requested for the reversals of R225.00 on the account and once actioned we will close off the account .Please accept our sincere apologies for the frustrations caused to you.

***/GO

Kind regards

The Edgar's Customer Experience Team