*********** call centre agents

my debt counselor called EDCON requesting a settlement amount on my account and was given a discount which was later found that it was not noted on the system by your agent,a payment was made on my behalf by my debt counselor and now that i am requesting for a paid up letter from EDCON i am being told that my account was handed over and i must call the lawyers,when i call the lawyers they know nothing about the discount and my account still shows that theres an outstanding amount.when i call back Edcon no one is prepared to assist in this regard i am being told to wait 21 days for feed back which doesn't make sense to me because payment was made on the 07th and nothing was being done.i received paid up letters from everyone EDCON is just the only stop block between me and my freedom.