*********** and rude

On the 7th of July I bought a dress @ legit,I returned the next day because it didn't fit the refund was done on my cheque card,and the cashier told me that the funds will available in 24hrs...on Friday the 10th I went back to the store because 24hrs was over and the refund was not reflecting in my account....I gave the store manager Fiona my bank statement as proof...and explained the matter,she wasn't helpful at all I was there for over an hour and all I wanted to know was if I was going to get my money back...she then told me she always deals with such queries and she knows I will not get my money on that day..she spoke to me like my query was not important,twice she called the \system support dept"and didn't even bother to ask when will the matter be resolved..She then told me that she is hungry she needs to go eat.i then left the store because we were not getting anywhere ...I called your complains dept on the same day (10/07/15)..spoke to Martha who ensured me that she logged my complain and I should receive a call from you guys in 48hrs to this day I am still waiting.I got my refund on Saturday .so what are guys doing about the poor service I recieved from you store manager?"""