*********** Agent

<p>I received an email advising me of overdue amounts, and I couldn't understand the contents of the email, I decided to call the number provided on the email, an *********** and stupid agent atteneded me, she couldn't give an explanation that makes sense, firstly she told me to take the letter to the nearest store and they will be able to assist, how can I take the letter whereas I explained to her that it's an email, does this mean that I should take my whole PC to the store to show them the email? And secondly why is she referring me to the nearest store whereas the letter doesn't say anything about me having to go to the nearest store? Upon request answers she decided to hang up the phone on my ear. If she cant' do the job, she must just resign and give people who are willing to do the job a chance.</p>