SM
Sisa M

1 reviews | Active since Aug 2012

19 Jul 2017, 12:04

***********

<p>On the 7th of July i wrote an email to Edcon account informing them that i needed to change my old passport to my new passport, sent all the documents they requested and up to today they still have note done anything. Im just so digsgusted at the level of incompetency they have shown me. Mbali Nkosi and Delphia Sithole received my emails and they never bothered to get back to me.PLease someone somewhere should do hie/her job properly</p>

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Replies (2)
Edcon
Edcon's reply20 Jul 2017, 09:19
Official

Kindly be advised that your details have been updated on the system as per the last notes on query with ref no : ***/GO , also find the direct accounts team details below for any future account concerns.

Tel: *** or ***Edgars

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply20 Jul 2017, 09:22
Official

Kindly be advised that your details have been updated on the system as per the last notes on query with ref no : ***/GO , also find the direct accounts team details below for any future account concerns.

Tel: *** or ***Edgars

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,