Incompetency

I phoned edcon customer care to close the account and the lady i spoke to advised me to visit the nearest store. She also saw on the system that i overpaid and there is money that has to be refunded. When i get to Phumulani Mall was given an email to write a refund letter and also forward my bankstatement. I dont know how many trips i made to that phumalani branch and i even asked them if they will give me money for the parking and petrol.she told one of the employees to assist me phone customer care again and the lady told them to refund me because the money is less than a R500. The manager then said she won't do it os not the process. All the people i spoke to were explaining process differently and i am sitting here not knowing if my account is closed or not. Account ***01 3450. Is been two weeks now and i can't wait any longer. Please resolve this issue.