1 reviews | Active since Jun 2016
Incompetency at its best recieved from Edcons customer service
<p>Opened an account at Legit Boulders Mall Midrand , my documents were submitted to edcon around february my account was approved the following day. i was asked to provide my lastest payslip a month back Edcon blocked my account due to 3months payslip not being submitted, than emailed my 3months consecutive payslips to ********** it took them two weeks to unblock my account . this sa****ay the 25-06-2016 tried to purchase at Jet westgate my account was blocked i was advised i need to submitt my 3months payslip , now edcon which payslips do i need to submit why was the account approved at first if my documents did not meet the criteria i am highly dissapointed at the level of incompentency shown.</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Midrand management for actioning accordingly as the documents were submitted in store for further assistance. A reference number for the formal complaint logged on your behalf is as follows ********** 019/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Legit Midrand management for actioning accordingly as the documents were submitted in store for further assistance. A reference number for the formal complaint logged on your behalf is as follows ********** 019/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.