Incompetence by Edgars consultant and Manager

Today I called Edgars to request for my paid up letter and cancellation of my account, I had to wait for almost 30 minutes on the line, the consultant Thandi did not seem bothered, she said I had to wait for 48 hours just for a letter of my statement including my cancellation request.

I then requested to speak to a Manager (Smangele Thwala) , they said she was not available, but my request was escalated and hopefully I will receive it before the end of business, I could not understand why it takes 24-48 hours just to get my statement of payment, the way my matter was handled, I do not wish to be a client in future as the service I received was incompetence , worse they did not seem bothered about customer service and giving a proper explanation.

I am disappointed in the manner I was treated and the explanation provided.