SM
Shamshaad M

1 reviews | Active since Feb 2014

11 Oct 2017, 06:33

Incompetence at its Best.

I am so fed up with Edgars / Edcon / CNA and the group of companies!

I made a purchase on the 3rd June and Edgars only "banked" their speedpoint in September and debited me before pay day.

It was an uphill battle to communicate with the following people as they did not understand and blamed my bank. My bank has confirmed it is not their error as Edgars banked their machine 3 months later. The following people failed to assist me:

Emmanuel Matodzi Precious Mahlobo Nhlanhla Makhula Nokuthula Nhlapho

I had to deal with 4 *********** people - only for the following to happen:

The transaction was reversed by Edcon only to be debited again in the early hours of this morning : 2017/10/11.

Who will be responsible for these bank fees? As a consumer, i paid you cash via my cheque card for my purchase. You failed to bank your machine 3 months later, IT IS NOT MY MISTAKE!

NOW YOU DEBIT MY ACCOUNT UNEXPECTEDLY TWICE!!!!!

UNACCEPTABLE! I WILL NEVER SUPPORT YOUR STORE! I WILL RATHER SUPPORT H&M AND WOOLIES!

0
Replies (2)
Edcon
Edcon's reply11 Oct 2017, 09:23
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the late debit concern. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Edcon
Edcon's reply11 Oct 2017, 09:24
Official

Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the late debit concern. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,