DD
Dylan D

1 reviews | Active since Dec 2017

12 Dec 2017, 17:42

******* charges on account

Hi I am a Edgar's card member, I pay my account just like any other person, It recently came to my knowledge that Edcon had been charging customers ********ly for their "VIP" membership. Which when they phoned me I told them I wasn't interested in it. I still get charged for it. Now just like any other person you pay the account in fear that if you don't you'll get reported to the credit regulator. I payed up my account, so that they could stop charging for their non existent service thinking that would be the end of me paying for something I never really got. Today the 12/12/17 I got a statement from them saying I owe them 92.99, ok so yes it's not alot of money, but come on why on earth am I still being charged. I've tried phoning Edcon but the put the phone down on me. I'm extremely unhappy about how Edcon does business, considering they were told tlby the Consumer Tribunal to stop and refund people. Maybe this gets to Edcon , not that they will do anything. I will be closing my account with Edcon. Please do not support Edcon they are ********* and *******.

0
Replies (1)
Edcon
Edcon's reply14 Dec 2017, 11:04
Official

Thank you for bringing this matter to our attention .We have escalated your billing query to our accounts team who will assist further in resolving this matter .

Your ***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,