ZM
Zimi M
1 reviews | Active since May 2017
13 May 2018, 05:40
******* binding into Edcon RMCS contract
I cannot begin to describe how frustrated I am with the service I am getting regarding a contract I was unknowingly binded into by Edcon (RMCS) . After 3 weeks of trying to get them to assist me in canceling this airtime contract , they eventually do assist and send me a letter authorizing the simswap with Vodacom . I got to a vodacom store , and was told I can’t go ahead with the simswap STILL because I owe RMCS R100000+ for this contract ???
I only wanted to do my simswap and this is really getting frustrating . Can somebody also just explain to me my legal rights regarding contracts that weren’t agreed to ?
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Edcon's replyOfficial
13 May 2018, 17:19Thank you for taking the time in addressing your account concerns with us. We would like to apologize for the inconveniences caused.
Please be advised we have escalated your query to our accounts department for assistance and feedback will be provided to you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
Edcon's reply13 May 2018, 17:19
Official
Thank you for taking the time in addressing your account concerns with us. We would like to apologize for the inconveniences caused.
Please be advised we have escalated your query to our accounts department for assistance and feedback will be provided to you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,