Ill informed staff

Last month, I paid my Edgars account upfront, and requested for it to be closed. Let me add some background - previously I went to Edgars in St Georges Mall before they closed down and asked them to remove all extra payments on my account as I was unsure of where my money was going and all the extras listed. Last month, March 25/26, I closed my account and paid it upfront. This month I've been sent a bill by Edcon/RCS for account plans that they cannot even see on their system as it is being run by Hollard. No one explained this will still be happening. The cashier sent me with the RCS call centre number and said I must check if my account has been closed. The call centre agent refused to escalate the call. If I wanted a Hollard plan- I would have gone to Hollard and opened one. Yet I managed to open one through Edcon and they are not taking responsibility for not informing me that my account is not closed, or that there are still plans that I should be paying. I am disgusted at how people are being ill-informed by Edcon and then also seems to be exploiting people with extra costs they are not aware of.

Edgars staff are clueless about what is happening since the merger. They can't even see the balances on your account when you go pay.

I refused to pay the amount and would like to know why Edgars/Edcon does not inform people of their unclosed accounts and plans with Hollard.