Identity theft, ********** account.

<p>Hi </p> <p>I received a call from some lady on the 31-07-2016 from the Edgars ***** department, the lady advised that there was a Edgars account opened in my name. The ac**** was opened **********ly at Zevenwacht Village in Cape Town according to this lady, She advised that I go to the nearest Edgars store with an affidavit from the police station advising that I am not aware of this account. The amount spent was R5,485.60 between 30 - 31 July 2016. I was also advised that I will not be liable for this amount, all I needed to do was to get this escalated and the ***** department will deal with the matter. I did receive a letter from Charmaine Kester advising that the matter was resolved and my payment profile will be amended with the credit bureau, to my suprise my credit profile still shows a edgars account in the negative state and I am listed as a bad paying customer. </p> <p>Can someone please assist with this matter being attended to urgently. </p>