1 reviews | Active since Oct 2010
I was your customer
This week I closed my edgars account down, after many years of being a customer, customer service has becoming appallingly bad Having misplaced my account card a few months ago I called and asked them to block my card. Which was done correctly. I then went to Edgars in east rand mall, stood in a ridiculous cue for 45mins, because there was only 2 service agents for 8 counters, the lady issued me with a new card. I then proceeded to pick out some stuff from the store which I wanted to purchase on my account, waiting again at a till point for 30mins, because there was only 3 cashiers for 10 tillpoints. Just to find out that they had infact issued me with a cash card instead of a replacement credit card. Forcing me to leave my items at the till and walk out. I now went back this week to get a new card and pay my installment and was offered a bad attitude instead. The woman behind the counter did not understand what I was trying to tell her and wanted to argue with me instead. I cannot believe in this day and age we have to resort to a shouting match in public, this is meant to be a representative of your company. I therefore paid my account off in full and closed the account.
We have received your concerns and apologise for the inconvenience caused by the matter.Kindly note that as discussed telephonically.We have escalated the complaint to the Edgars East rand management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer with purchases on a new card as you had lost your old one, which resulted in our valued customer closing his account, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter.Kindly note that as discussed telephonically.We have escalated the complaint to the Edgars East rand management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer with purchases on a new card as you had lost your old one, which resulted in our valued customer closing his account, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.