1 reviews | Active since Feb 2016
I was told to the \F\" word"
I bought a pair of school shoes with my debit card which didn't fit comfortably. when I sent my brother to go and exchange them for the correct size, the staff told him he couldn't without my debit card (which was not true). we tried to utilize the shoes anyway as I had no time to go myself before the weekend but it turned out the shoes were too small and caused blisters on the child's feet. I then tried to take them back after they had been worn but the staff at Edgars gave me such an attitude, even the store manager(Leonard Mohole) who later went and stood at the door with someone unidentified and went on about how wrong I am (as I was walking past them), when I tried to point out how wrong that was he to me to \ F*** off\". I went to an Edgars in Cresta Mall and they very politely explain why they can't take back the shoes and I bought a new pair of the right size. but they did give me a phone to complain and I was told I would get a call back and until this day I have not heard from them. "
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Rand burg higher management to address as our valued customer is not happy that the store superior was unable to assist with the exchange and was swearing at our valued customer as well, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf remains as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Rand burg higher management to address as our valued customer is not happy that the store superior was unable to assist with the exchange and was swearing at our valued customer as well, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf remains as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.