PL
Palesa L
1 reviews | Active since Jan 2015
15 Aug 2015, 14:45
I wanted to exchange the shoes and was told NO
I bought a pair of shoes at a Legit store at carlton centre, i tried returning the shoes asking for an exchange as i had taken a size 4 and needed a 5 as they were not fitting me well. i bought them yesterday. i was told i can not return as i have worn them. please fix this matter or il be cancelling my acc with Edcon.
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Edcon's replyOfficial
17 Aug 2015, 11:21Hello M***18,
Thank you for your patience, time and effort taken to voice your concern to our office. Our attempts to contact you were unsuccessful , kindly note the below refund and exchange policy.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer
We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? IT IS UNWORN and unused and the price ticket is attached
Your reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for your patience, time and effort taken to voice your concern to our office. Our attempts to contact you were unsuccessful , kindly note the below refund and exchange policy.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer
We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? IT IS UNWORN and unused and the price ticket is attached
Your reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edcon's reply17 Aug 2015, 11:21
Official
Hello M***18,
Thank you for your patience, time and effort taken to voice your concern to our office. Our attempts to contact you were unsuccessful , kindly note the below refund and exchange policy.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer
We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? IT IS UNWORN and unused and the price ticket is attached
Your reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for your patience, time and effort taken to voice your concern to our office. Our attempts to contact you were unsuccessful , kindly note the below refund and exchange policy.
Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer
We will exchange or refund products provided that:
? there is valid proof of purchase, i.e. till slip or gift receipt;
? it is within 30 days of purchase;
? it is in its original packaging or condition, i.e.;
? the security seal or shrink wrap is intact (if applicable)
? IT IS UNWORN and unused and the price ticket is attached
Your reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***