1 reviews | Active since Nov 2016
<p>i think edcon must train their stuff and hire people who have passion towards working with people 'their managers has attitude torwards customers and talk in a rude way (dont appriciate that) secondly you stand long on their ques while they busy chit chatting at point of salesand nobody will say a thing even their managers , thirdly i called in and spoke to Mr Edwin Nkuna whom also advised me that they wont change a phone for us that we bought on saturday 29/10/2016 apparently the phone appears to not connect a network....... and if this rules are really true why they aint disclosed to us when we buying phones....... i would be satisfied if i can be sent a policy stating what the manager said to me or type an email stating all of those Regards Story ********** ********** </p> <p> </p>
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the unpleasant experience and the frustration caused in this matter.
Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if the cell phone is deemed out of box failure or the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
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