LA
LYNNET A
1 reviews | Active since Aug 2009
29 Apr 2015, 15:45
i cannot settle account
I have been requesting a settlement letter for my Edgars account since February and each time I call, I am given a new number to call and at that number I am send back to where I was before or just promised that the letter will be send in 48 hours which never happens.<br> <br> all I need is to pay off this account and close it but no one is interested in assisting me. I have been calling 011 498 *** and *** and emailed the debt review department since the morning today and I get read receipt but no responses
Helpful (0)
Replies (1)0
Replies (1)
Edcon's replyOfficial
30 Apr 2015, 13:16Hello Zahara017,
Thank you for bringing this matter to our attention. Please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention. Please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply30 Apr 2015, 13:16
Official
Hello Zahara017,
Thank you for bringing this matter to our attention. Please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention. Please be advised that your concerns regarding the request of your settlement letter, has been escalated to the accounts department manager to investigate further and feedback will be reverted back to you.
Your Reference Number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Customer Experience Team
***
Best regards,