LG
Lindiwe G
1 reviews | Active since Feb 2019
07 Feb 2019, 13:38
I am to tired, i really am, each time i pick up the pone and call 0860 i feel like dying cause nothing positive is coming from them.
I have send an email this morning regarding the phone to Cynthia, no response from her, i decided to call 0860 number Tshepo answered the phone and i was told i should wait for 14 days for the underwriters. To me it seems as if i will get this phone next year 2020. So i must keep on paying and service provider and edcon must watch me suffer.
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Replies (2)LG
Lindiwe G's updateReviewer Update
07 Feb 2019, 14:18tired of this people mxm
LG
Lindiwe G's update07 Feb 2019, 14:18
Reviewer Update
tired of this people mxm
Edcon's replyOfficial
07 Feb 2019, 15:36Dear Lindiwe,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to our insurer ( Finrite) to request for urgent resolution with our underwriters.
The reason your complaint is prolonged is because we are waiting for feedback from the team confirming resolution as your device was declared as non-accidental damage.
Your reference number remains the same:
***/go
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to our insurer ( Finrite) to request for urgent resolution with our underwriters.
The reason your complaint is prolonged is because we are waiting for feedback from the team confirming resolution as your device was declared as non-accidental damage.
Your reference number remains the same:
***/go
Kind Regards
The Edcon Team
***
Edcon's reply07 Feb 2019, 15:36
Official
Dear Lindiwe,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to our insurer ( Finrite) to request for urgent resolution with our underwriters.
The reason your complaint is prolonged is because we are waiting for feedback from the team confirming resolution as your device was declared as non-accidental damage.
Your reference number remains the same:
***/go
Kind Regards
The Edcon Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to our insurer ( Finrite) to request for urgent resolution with our underwriters.
The reason your complaint is prolonged is because we are waiting for feedback from the team confirming resolution as your device was declared as non-accidental damage.
Your reference number remains the same:
***/go
Kind Regards
The Edcon Team
***