N
Nikiwe
1 reviews | Active since Oct 2025
28 Jan 2015, 08:32
I'am sick and tired of EDCON
My bank FNB had paid out a settlement amount to jet stores so that I can close my account. Firstly jet stores has given them the wrong amount and now jet stores has been over paid. Jet stores was paid on the 20 January 2015 and up until yesterday I've been calling and they say the amount is not on the system. I sent proof of payment to the accounts email on Monday have not received any response. I want this account closed and my refund.
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Edcon's replyOfficial
28 Jan 2015, 12:17Hello NdzibaNN,
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per our telephonically discussion kindly be advised that your concerns regarding account closure and refund has been escalated to the accounts manager.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per our telephonically discussion kindly be advised that your concerns regarding account closure and refund has been escalated to the accounts manager.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edcon's reply28 Jan 2015, 12:17
Official
Hello NdzibaNN,
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per our telephonically discussion kindly be advised that your concerns regarding account closure and refund has been escalated to the accounts manager.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per our telephonically discussion kindly be advised that your concerns regarding account closure and refund has been escalated to the accounts manager.
Edcon sets high standards for the service rendered to our loyal customer, thus any service not indicative of our standards should be addressed accordingly.
Kindly note the accounts department manager will investigate and upon findings feedback will be given to you shortly. Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***