How to Lose a Client in Three Easy Steps

1. I sent the service and accounts department an email on 29th April requesting my account to be closed. This was outright ignored. 2. I sent a follow-up email on the 30th May. 3. I received a confirmation email from Edcon that account was closed on the 3rd June 4. Early July I received an automated call that imp**** that if I didn't pay my account, they would blacklist me. Because they didn't close my account as promised, there has been an accumulation of service fees. 5. I called Edcon to query this, and they ensured me that my account would be closed. 6. On the 9th July I received an SMS confirming that my account has been closed. 7. Since then, I have received multiple phone calls from Edgars insisting I pay the outstanding balance; otherwise, I will be blacklisted. 8. I sent another mail explaining the ridiculousness of the situation and confirming this is an administration error on their side. 9. On the 17th July, I received a confirmation email that all charges have been reversed and my account is closed. Because the request to close my account was on the 29th April, I still need to pay the May's fees. This I will gladly do. 10. I responded to the email asking to confirm what the exact amount is still outstanding so I can settle it. 11. I received a mail on 20th July explaining that the original full amount is still due. I have since sent three emails trying to rectify this. They have not had the common decency to respond to my mails. What is so annoying in this situation is I am the client but have to run around them. Even though it is their administrative fault they can freely blacklist me and I have to suffer the consequence. As I said, I will gladly pay the May fees but don't believe I should have to pay for June and July. At my company, this matter would have been resolved in a few minutes. This is now into the third month.