hospital insurance

Its a month since I laid a complaint to edcon regarding hospital insurance that I specifically said I don't want,what puzzles me about edcon is that they have time to sent me I should pay instalment for the month of February yet they don't have time to call and tell what is the progress of my complaint. I have said over and over that I want to close my edcon account and it seems its falling on deaf ears, I have already established that edcon is useless, they have the worst customer service extremely horrible customer service. i have been calling edcon customer care again this past week. firstly they kept lying telling me they will call after 48 hours that never happened,next consultant told me the account manager is too busy to talk to me regarding hospital insurance that i said i don't want. Then more than two customer service consultants hanged up on me,now im a very angry dissatisfied customer who has encountered the worst service in the entire world. i have reported edcon to hello peter and edcon hasn't bothered to call me,they **** saying they called me they didn't. i don't understand why they want me to keep paying for something i said i don't want. EDCON IS PIECE OF ****