hospital insurance

Its now 6 weeks since I have been complaining about edcon and nothing has been resolved,last week finance manager called me and she asked me for the numbers of the recording of edcon and bear in mind this person is a finance manager at edcon. Edcon never cease to amaze with the ***********, stupidity, unprofessionalism and very poor customer service. I called again to talk to the account manager as usual they said the account manager is too busy to talk to me, I talked to Portia the salesperson I asked her why is my bill so high when I haven't bought clothes she said she doesn't know. Why should I pay for money that I didn't use to buy clothes, why is edcon *********** to answer question. I have been calling edcon and they keep saying they will call me and they never do,Edcon is a **** of ****,they don't know how to treat customers.I have been saying I want to close my account I cant keep paying instalment for something I hate with a passion and I don't want,its the first time I had an account and its been my worst experience. I hate with a passion its the worst brand in the world,they don't bother to assist me with the ****ing insurance and bills that I don't know of.**** of ****