Horrific Service or Help from Edcon Group

<p>I have been trying to be exempt from the service fee i was not correctly informed about since December.</p> <p>I have not been contacted and been sent from pillar to post to get this sorted. I have called the call centre numerous times to resolve this matter. I was first directed to ********** to which there has been absolutely no response. I requested feedback to no avail. The call centre then advised me that a supervisor would call me and again this did not happen. Once again i tried the call centre and i was then advised that my query has been escalated and the service fee will be reversed within the next few days and i will receive an sms once complete however nothing has happened. Yesterday i received my statement and once again the service fee is there. Nothing has been done. I really dont see the reason to be supporting a company of this nature. If this is how you treat your paying customers i am beyond shocked.</p> <p> </p> <p>Reference Number : ********** 019/GO<br />Account Number: ********** ********** 49303</p>