Horrific customer service

I dont know if anyone works with this company's emails but they only respond to proof of payment. No one is helpful enough to deal with my query but they can take my money. No apology even for delayed response to my email and Ingrid tell me to send my email to another email address instead of forwarding my email to the relavent department. This company has the most terrible customer service i have ever encountered. They should not read my email to respond but instead read to understand and investigate what i am querying with them. If she is in customer service that is exactly what she must do, be helpful!!

Please send me a full statement since my account has been opened so i can do their job for them. They get paid for a service customers do not receive and worst of all my money helps pay their salary but no one can help me since October 2020.