BD
Bennedict D
1 reviews | Active since Jun 2016
09 Mar 2019, 14:27
Horrible service
Even today Edgars is still failling to sort out my problem regarding claiming for new cellphone.When they called me they actually told me that the imei number that i have difficulties with actually belonging to vodacom not MTN anymore and understand its not my fault and also its not their fault as well.its service provider network.
Its been a year trying to solve this matter and the only time when i get called is to try new imei number and i'm no longer interested in that,th only thing they can do is to refund me my money.
Truly speaking your service is horrible and i regret doing business with you guys
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Replies (1)Edcon's replyOfficial
09 Mar 2019, 17:22 Thank you for sharing your service experience with us. We apologise for the inconvenienced with your cell phone please be advised that we have escalated your query through stores management to investigate feedback will be provided within the next coming 48hours. Your reference number ***/GO
Kind regards
Customer experience Team
Kind regards
Customer experience Team
Best regards,
Edcon's reply09 Mar 2019, 17:22
Official
Thank you for sharing your service experience with us. We apologise for the inconvenienced with your cell phone please be advised that we have escalated your query through stores management to investigate feedback will be provided within the next coming 48hours. Your reference number ***/GO
Kind regards
Customer experience Team
Kind regards
Customer experience Team
Best regards,
