1 reviews | Active since Aug 2011
Horrible Funeral Plans
<p> My father passed away on the 20th of march, due to illness, and he was satisfied in the beleif that he has 2 funeral policies throug Hollard/Edcon, namely the Funeral Plan Plus, as well as the Personal Funeral Plan. </p> <p>Due to his illness he might have been late with some of his payments, but was fully paid up at the time of his demise. apparently there is some fine print stating that if he is late with a payment, he automatically gets put on a another 6 month waiting period to be able to qualify to receive the benefit.</p> <p>I am really disgusted at Hollard/Edcon, selling policies through telemarketing to unsuspecting old people, beleiving the product they are buying will benefit them and their families, not explaining all the "fine print" regarding the policies.</p> <p> </p> <p>According to your Repudiation or Deffered letter:</p> <p>WAITING PERIOD – DEATH FROM NATURAL CAUSES <br />Where the Insured Person is the Main Insured Person, the Partner or a Child a Waiting Period of 6 (six) <br />consecutive months and 6 (six) consecutive premium payments will apply on the death of an Insured <br />Person due to natural causes.</p> <p> </p> <p>in the letter you wish to draw my attention to the Policy Terms and Conditions with special reference to the above waiting period.</p> <p> </p> <p>Dis you personally deliver these terms and conditions to my elderly father, and did you get his signiture that the received and understands these terms and conditions?</p> <p> </p> <p>Or did you make a quick sell via telemarketing?</p> <p> </p> <p>Shame on you, Hollard</p> <p>Shame on you, Edcon</p>
Kindly be advised that the matter regarding the Financial services query has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
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Kindly be advised that the matter regarding the Financial services query has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
