1 reviews | Active since Jun 2016

20 Jun 2016, 09:53

Horrible business

<p>On the 7th of April 2016 I went to Edgars, Claremont to cancel my account. That is over 3 months ago. I was told about mobile content that was charged on my account without my consent since October 2015. I paid what's due on my then cellphone insurance before I cancelled. I have been calling and callling and receiving numerous reference numbers but no help at all just wasting airtime and time calling with no help at all. Today you have an audacity to send me an email that I have been put on the credit bureaux list for none payment? I was told by your stuff that my account would be frozen and now all you do is milk money out of customers for trying to cancel their account. It's been 3 MONTHS.</p>

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Replies (1)
Edcon
Edcon's reply21 Jun 2016, 07:45
Official

Kindly find the below accounts team details as we have escalated the request for your details to be updated at the Credit bureau to them for further assistance , Alternatively you may reach the accounts team on the below details for follow up.

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: 031 **********

A reference number for the complaint logged on your behalf is as follows.

********** 065/GO

Kind regards,

Customer Experience Team

Call Centre: ***.