HOLLARD'S ****PY SERVICE

My Samsung Galaxy Tab E 9.7" was sent in almost, if not more than 3 months ago with a damaged LCD. Firstly, they took over a month to update me as to whether or not they would fix or replace the device. Eventually i had to phone them to find out what was happening and they gave me the excess fee which i paid as they were to replace the device...once payment was received, i then again had to phone them and they gave me a list of devices the insurance covered. Initially i asked for a Samsung J7 Pro but the consultant helping me explained that they were out of stock. I placed an order for the Samsung J7 duo instead. After i ended the call i phoned back about half and hour later just to make sure they got my order correct. to my surprise, the gentleman who now helped me explained that the first consultant had ordered the J7 Pro even after telling me that the suppliers were out of stock. The gentleman then further explained that they still had 22 J7 Pro's in stock. I was delighted. after a week i still had not received the device so i phoned, they gave an excuse that the suppliers changed warehouses. They assured me that i would receive the device that following week, that week came, and i received NOTHING!!!I phoned again, they said that the J7 Pro was OUT OF STOC****!VERY LENIENTLY i changed my order which was supposed to be delivered this week. Today i phone to find out how far the order is, to be told once AGAIN told that the second order i had made was OUT OF STOC**** I cannot begin to describe my frustration with these people. On both occasions they assured me that whilst i was still on the phone with them the orders for the new device was made and i would receive it in 3-7 working days. Now i must once again wait a whole week because these people seem to not have any idea as to what they are doing and i don't even get the device i originally wanted. The service is really pathetic. insurance is suppose to make the process of replacing a phone less of a burden than buying 1 cash, but this has certainly NOT been the case!