1 reviews | Active since Jun 2016
Hollard is letting me down!!!
<p> I lost my phone on 09/05/2016 but up to date Hollard/ Finrite has still not given me any feedback on my claim. I have been paying for my insurance for over a year via debit order for my phone with them. On 14/05/2016 i went to Edgards Durban West street branch to report the matter whereby a lady by the name of Mavis assisted me with filling the forms and sending through my affidavit with a claim form to Hollard Claim Department. She then advised me to come back and follow up after 7working days. I went back to the store on 28/05/2016 spoke to Mavis again when she called the Claim Department Call centre number we were told my documents were never received and that we must resend them and follow up after 24hours. I then asked Mavis to give me their number and Holard call centre number because I was now getting fed up of going to the store. I gave them chance up until 02/06/2016 i called their number ********** 800 where i spoke to a gentleman unfortunately i did not get his name, he put me on hold for more than 15minutes i ended up cutting the call. On 18/06/2016 I spoke to a guy by the name of Vika at Edgars (West Street branch) he called the number for me but the answering machine said they were closed until Monday. I was very surprised at this.<br />I called them again on Monday 20/06/2016 at 8h38 and i spoke to a guy by the name of Mbongiseni Mvelase, he then told me that my claim has not been processed but he will put everything on the system and that they will call me or send me an sms in 24hours with feedback. I waited and there was no sms's or call from them. I then called them again this morning 22/06/2016 at 8h31 where i spoke to a lady by the name of Lindiwe she told me the same thing that my claim has still not been processed, that i must wait again for another 48hours now they will come back to me. "Is this really so difficult to do?" I do not this it is FAIR!!! at all because i have been paying for this insurance without fail for so long and when i need their assisstance this is how they treat me. I am quiet disappointed and very UPSET. I do not have a proper cellphone and I have wasted my time and money following up on this matter. HOW LONG MUST I WAIT FOR? </p>
We thank you for bringing this matter to our attention. . We have escalated the complaint to the Edgars West street management for actioning accordingly as the insurance claim was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ********** 368/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. . We have escalated the complaint to the Edgars West street management for actioning accordingly as the insurance claim was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ********** 368/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. . We have escalated the complaint to the Edgars West street management for actioning accordingly as the insurance claim was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ********** 368/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. . We have escalated the complaint to the Edgars West street management for actioning accordingly as the insurance claim was submitted in store. A reference number for the formal complaint logged on your behalf is as follows ********** 368/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.