Highly annoyed
I took my cellphone in for repairs on the 7th June 2017 to cna zevenwacht mall. There was then some problem between Vodacom and the store about the phone not being the that network and that I had to pay for the repairs. Eventually that was sorted out and I was told I would receive my phone in the next week. That has been a month ago and I have still not recieved my phone. In total it's been 3months that I do not have my phone and it's only suppose to take up to 6weeks. This is really unprofessional and the managers do not seem to be making any effort to speed up the process.
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Replies (2)
Edcon's replyOfficial
12 Sept 2017, 09:17We have escalated the complaint to the C.N.A Zevenwacht management to address with regards to the cell phone repairs, as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply12 Sept 2017, 09:17
Official
We have escalated the complaint to the C.N.A Zevenwacht management to address with regards to the cell phone repairs, as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
12 Sept 2017, 09:18We have escalated the complaint to the C.N.A Zevenwacht management to address with regards to the cell phone repairs, as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply12 Sept 2017, 09:18
Official
We have escalated the complaint to the C.N.A Zevenwacht management to address with regards to the cell phone repairs, as the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,