KV
Karen V
1 reviews | Active since Nov 2010
02 Apr 2015, 13:12
Harassment
I keep getting sms's telling me I have failed to pay or the latest is the following...No joke Get a discount on your EDCON acc. Don't be foolish by ignoring this offer. Call R & T on *** for T & C's. ***...I DON'T HAVE AN EDGARS ACCOUNT. I PAID THE ONE I DID HAVE IN FULL ABOUT 18 YEARS AGO. ...why are these companies allowed to harass people like this and where do they get a person's details? One has no privacy any longer. I am not impressed. How do you stop this?
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Replies (1)
Edcon's replyOfficial
02 Apr 2015, 14:20Hello KDBV,
We apologise for any convenience caused and understand and acknowledge how frustrating it must be to receive such sms's whereas you don't have the account. As per our telephonic discussion please note we have forwarded the concerns raised to Accounts department so that they can remove your cellphone number linked to the handed over account and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
We apologise for any convenience caused and understand and acknowledge how frustrating it must be to receive such sms's whereas you don't have the account. As per our telephonic discussion please note we have forwarded the concerns raised to Accounts department so that they can remove your cellphone number linked to the handed over account and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Edcon's reply02 Apr 2015, 14:20
Official
Hello KDBV,
We apologise for any convenience caused and understand and acknowledge how frustrating it must be to receive such sms's whereas you don't have the account. As per our telephonic discussion please note we have forwarded the concerns raised to Accounts department so that they can remove your cellphone number linked to the handed over account and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
We apologise for any convenience caused and understand and acknowledge how frustrating it must be to receive such sms's whereas you don't have the account. As per our telephonic discussion please note we have forwarded the concerns raised to Accounts department so that they can remove your cellphone number linked to the handed over account and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,