Handed over to Credit Bureaux due to unauthorised subscriptions processed by Edcon

I have had my account with Edcon for around 10 years and never have I received or experienced such incompetence and unprofessionalism from a Store Chain Group.

1. On my statement that was sent to me 11/12/2018, my account reflected a credit of -0.04.

2. On my statement that was sent to me 11/01/2019, my account reflected that i now owe R176.84. There was an unauthorised subscription for sms air & airtime data that was deducted from my account without my authorisation.

3. On 15/01/2019, i called the number on the statement to query this, i spoke to Tshegofatso, she said that she would escalate the query and i will receive feedback. No feedback was then received.

4. I received an email from Edcon Collections department on 18/02/2019, stating that i owe R180.84.

5. On 19/02/2019, i called the Collections call centre and spoke to Margaret, she stated that there is nothing in the balances. she then changed her story and stated that this amount was for the Account Protection Plan that has been charged to me for all the years i have not paid. i requested to speak to her Manager and i was transferred to Fiona. Fiona stated that the reversal of the account was only sent through to RNTS on 17/02/2019 after my complaint on the 15/01/2019. This has a 48 hour turnaround time so should have been done by 17/01/2019. this was not done. she then stated that she will need to contact the contact centre to assist. on 21/02/2019, Patricia from the Admin Department contacted me and said i would get feedback. Guess what this never happened, no feedback given again.

6. On my statement that was sent to me 21/02/2019, my account reflected that i now owe R180.84. There was still the unauthorised subscription for sms air & airtime data that was deducted from my account without my authorisation and this has still not been reversed.

7. I received an email with subject line Edcon Risk Alert on 20/03/2019 stating that your arrear account information has been recorded at the credit bureaux to reflect non-payment of this account. how is this even possible after all the phonecalls and non response from Edcon.

8. I contacted the Collections call centre again and requested to speak to Fiona (The Manager), she came to the call and stated that it is not her responsibility to assist as the matter was sent to client services. She is very rude and not helpful in anyway as the last time i complained to her was 19/02/2019 and she didn't even bother to follow up on the complaint. She is the manager responsible that handed my account over to the credit bureaux, I therefore hold her responsible for this matter.

This matter needs to be cleared from the credit bureaux and i want proof of this. my name should not be negatively affected due to the incompetence and unauthorisation of subscriptions to my account by Edcon. I want to know who is responsible for this and what the outcome with them will be as my credit scoring has now been affected. If this is not rectified, i will refer the matter to the Ombudsman.

Please cancel and close my account as i will no longer be supporting this chain store group in the future.

Regards Unhappy client