1 reviews | Active since Nov 2016

26 Jan 2017, 09:59

Great Service from Sakhile Khumalo

<p>I called in this morning to Egars call center the lady that was assisting me was not so helpful as i have a query on a debit order and to change my billing date she advised me to call my bank to query it with them however this amount was reflecfting on my statement hence i called them..then after i caled my bank i called Egars again i spoke to Sakhile Khumalo.BEST SERVICE ever he was efficient he knew what he was doing my call time with him was short and very very helpful he then offered me some financial products but it didnt even sound like a sales pitch as he was very friendly and he explained and sumarised everything in thaty short call</p> <p> </p> <p>I would like to Thank him for making my day<WE need more service agents like him</p>

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Replies (2)
Edcon
Edcon's reply27 Jan 2017, 08:27
Official

We are delighted to hear that you have received such commendable service from our staff Sakhile Khumalo . Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.

Edcon
Edcon's reply27 Jan 2017, 08:30
Official

We are delighted to hear that you have received such commendable service from our staff Sakhile Khumalo . Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.