1 reviews | Active since May 2016

27 May 2016, 11:16

GREAT CUSTOMER SERVICE

<p>I called to you call center regarding a query i had on my Edgars account, i was assisted by the most well manner,patient, proffessional and well spoken call center agent by the name of Calvin. this are the type of employees all call centers should strive to have. he was able to handle my concern with great concern and provide excellant feedback. He was very polite and ask if needed anything else and ihe was helpful.</p> <p>If there was a survey at the end of the call with 0 being bad and 10 being good, i would score him the perfect 10.</p> <p> </p> <p>Thank you so much for all your effort Calvin in assisting me.</p>

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Replies (1)
Edcon
Edcon's reply30 May 2016, 07:24
Official

We are delighted to hear that you have received such commendable service from our staff Calvin. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager at Head office for further recognition. A reference number for the compliment logged on your behalf is as follows ***/GO.

Kind regards,
Customer Experience Team
Call Centre: ***.