1 reviews | Active since Dec 2018
Goodbye Edcon, Goodbye ********** Service.
I would prefer not even giving the one star... But it seems there is no option for that... CNA worst service ever... Jeff... A Manager...? Did you train him on customer service??? Did you know he has a problem with his sight... He can't read my request... The text is too small, strange how he supplies the item with the almost non existing font... It is a shame that you can't even phone me. He refuses to apologize.... He gives attitude of note... I send a list with what I needed and he argues with me about a math... then when he realizes he is making a mistake no apology made... NICE... May I please talk to the manager... I am the manager... it is a pitty, that the leader work with customers in any way he pleases. I said I will report him to Head Office... He says fine... No care... If you wonder what is part of the Edcon financial problem, Look at your staff... they are ********, couldn't care less, and way more than just laid back. And that I can say for JET, Edgars and CNA in Standerton... The amount I spend at your stores you just greeted goodbye... Goodbye Jeff, you don't need me to help pay your salary. Goodbye Management, Invite us your customers for years back when you had a mind shift. Maybe it is your HR department, but your are being pulled down seriously.
Thank you for bringing this matter to our attention. Service is a priority to us and it is important to us that as a customer you feel that you are heard.
Please accept our sincere apology with regards to the unpleasant service experience.
Kindly be advised that your concerns will be raised and addressed with the stores Regional manager.
We would like to thank you once again for taking the time to alert us of your experience, as It is feedback like yours that allows us to improve on our overall service delivery to our valued customers.
Once again, we do apologize and hope that your next visit to our stores is a pleasant experience.
Please find below reference number for this query:
***/GO
Kind Regards
The Edgars Team
***
Thank you for bringing this matter to our attention. Service is a priority to us and it is important to us that as a customer you feel that you are heard.
Please accept our sincere apology with regards to the unpleasant service experience.
Kindly be advised that your concerns will be raised and addressed with the stores Regional manager.
We would like to thank you once again for taking the time to alert us of your experience, as It is feedback like yours that allows us to improve on our overall service delivery to our valued customers.
Once again, we do apologize and hope that your next visit to our stores is a pleasant experience.
Please find below reference number for this query:
***/GO
Kind Regards
The Edgars Team
***
