1 reviews | Active since Apr 2013
Gift Card *****
<p>I would like to express my absolute frustration and disappointment when I bought a gift card from Jet Pietermaritzburg. I bought the gift card on 22 April and when my mom went in to go and use it, was informed that it had a zero balance because someone had used it. It was recorded that I had used it on 02 May 2017. I called the Jet Gift card number on the back - no luck, they gave me another number and was then taken back to the store. Called and spoke to Ayanda who made me hold on forever and was having chats with other people. i even gathered that he had been on leave from the conversation he was having with someone else while on the phone with me. At the end of it all, I had to drop the call after half an hour and I could still not establish who and how my gift card was spent.</p>
Thank you for bringing this matter to our attention .We apologise for the frustration's as well as inconvenience caused to you with the gift card. As per our discussion the balance is showing zero of which we will be escalating to our gift card team and feedback will be provide within 48 working hours.
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Kind regards
The Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .We apologise for the frustration's as well as inconvenience caused to you with the gift card. As per our discussion the balance is showing zero of which we will be escalating to our gift card team and feedback will be provide within 48 working hours.
***/GO
Kind regards
The Customer Experience Team
Best regards,
Hi, its been over 2 days and nobody has gotten back to me to provide a further update. Even if it is saying they are still investigating. This is unacceptable.
Hi, its been over 2 days and nobody has gotten back to me to provide a further update. Even if it is saying they are still investigating. This is unacceptable.
