Funeral Policy claim delays

Hi there,

Edcon is a highly reputable company and has serviced customers for many many years. I can only imagine how many calls you perhaps get in a day or customer complaints. I am not fami**** with your funeral policy claims but have sadly had a bad experience lately - one which remains unresolved. I sincerely hope that you would be able to help resolve this issue as soon as today, as it has impacted my family negatively at a time when we found a sense of financial peace.

My mom is an ex employee of Edcon and had retired in December 2018 after +20 years with your organisation. She was a loyal and dedicated employee and passionate about the brand. She had a funeral policy with Edcon which she continued to pay for after her retirement for my gran, who sadly passed away 3 weeks ago. All forms were completed and submitted timeously, however, 3 weeks later and Sanlam has advised my mom that Edcon has not submitted any forms and hence the claim cannot be processed. As you can respect, the death of a loved one is quite tough on the emotions, without having to add the financial pressures it bares. I would sincerely appreciate your assistance in resolving this issue and processing the forms with Sanlam so that my family can have some financial relief from the costs incurred and be free to mourn without this hanging over their head.

Thanking you for your quickest response and assistance

Kinola