CK
Caroline K
1 reviews | Active since Mar 2015
23 Nov 2015, 12:18
Funeral cover
Ek is baie ongelukkig,ek het op 13 November gebel na die hoofkantoor & die dame het my gese dat sy kaan sien my polise is nog active,omdat ek in arrears was,wou ek graag weet. Nadat ek kla met haar gepraat het,het ek weet gebel om t hoor die versekerde bedrag, sy het gese sy kan nie sien nie,maar my 'n ander nr gegee, waar di persoon my ingelig het dat as ek sou betaal sal ek nie kan claim nie. Maar die eerste persoom het glad nie dit gese nie,wat as ek net gaan betaal het sonder om seker t maak. Ek het ook voorgestel dat daar na die band opname kan luister.
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Edcon's replyOfficial
24 Nov 2015, 11:52Hello CarlaVK,
In response to the above concerns raised, Please accept our deepest condolences in regards to your mom's passing. Please note that the financial products were cancelled on the 7th of November 2015 due to your account being in arrears for five months, should you pay your account up to date - The financial products will be re-instated. However we are unsure if payment is made the claim will be processed and approved, for assurity could you kindly contact Hollard directly and seek advice from them on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
In response to the above concerns raised, Please accept our deepest condolences in regards to your mom's passing. Please note that the financial products were cancelled on the 7th of November 2015 due to your account being in arrears for five months, should you pay your account up to date - The financial products will be re-instated. However we are unsure if payment is made the claim will be processed and approved, for assurity could you kindly contact Hollard directly and seek advice from them on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,
Edcon's reply24 Nov 2015, 11:52
Official
Hello CarlaVK,
In response to the above concerns raised, Please accept our deepest condolences in regards to your mom's passing. Please note that the financial products were cancelled on the 7th of November 2015 due to your account being in arrears for five months, should you pay your account up to date - The financial products will be re-instated. However we are unsure if payment is made the claim will be processed and approved, for assurity could you kindly contact Hollard directly and seek advice from them on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
In response to the above concerns raised, Please accept our deepest condolences in regards to your mom's passing. Please note that the financial products were cancelled on the 7th of November 2015 due to your account being in arrears for five months, should you pay your account up to date - The financial products will be re-instated. However we are unsure if payment is made the claim will be processed and approved, for assurity could you kindly contact Hollard directly and seek advice from them on ***.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: 0800 203
Best regards,