JL
Juanita L
1 reviews | Active since Nov 2011
31 Aug 2015, 10:03
Funds ****** from my Edcon Gift Card
On Friday 28 Aug at 09:17 an amount of R3035.35 was redeemed from my gift card *** at Red Square, Stellenbosch. I live in Durban, KZN and all my purchases are made in and around Durban. My card is in my possession. Also on Friday I tried to make a purchase of R450 at Edgars, Ballito and was told I did not have sufficient funds on my gift card. I then paid with my bank card but apparently this amount also went off my gift card!!!! I am getting nowhere wuth your call centre! What am I supposed to do have these issues resolved! Is your gift cards not secure?
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Edcon's replyOfficial
31 Aug 2015, 11:16Hello juanita.langley,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to assure you that the matter raised about the used gift card will be discussed with the Gift Card management team directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to assure you that the matter raised about the used gift card will be discussed with the Gift Card management team directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply31 Aug 2015, 11:16
Official
Hello juanita.langley,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to assure you that the matter raised about the used gift card will be discussed with the Gift Card management team directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to assure you that the matter raised about the used gift card will be discussed with the Gift Card management team directly and feedback will be provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***